Eligible people are those persons who for reasons of physical, sensory, intellectual or psychological disability, whether congenital, acquired or age-related, satisfy the following criteria:

Cannot unaided (or could not if public passenger transport were available) complete any of the component activities involved in making use of public passenger transport. The component parts of public passenger transport use are defined as:

• proceeding to the nearest bus stop/train station;
• boarding, riding securely and alighting; and
• proceeding from the destination stop to the trip end.

The following list of disabilities should be used as an aid to assist decision making on the level of mobility impairment that would qualify for eligibility:

• Inability to walk to the nearest bus stop or board and alight from a bus for reasons such as pain, respiratory problems, sensory disabilities, neurological fatigue, reliance on complex walking aids, or requiring the constant assistance of another person for mobility.
• Total loss of or severe impairment of vision preventing the independent use of public passenger transport.
• Intellectual, cognitive or psychiatric disabilities which may necessitate the constant assistance of another person for travel on public passenger transport.

Children with impairments can apply to join the scheme provided they meet the criteria and that it is reasonable to expect children in their peer group to travel independently using public transport.